At Ashwi International, we aim to deliver every project on time and with complete clarity. This policy explains how we handle delivery for all digital services, including web development, app development, branding, and marketing work.
- Nature of Delivery
All our services are digital.
There are no physical products or shipping.
Project files, designs, reports, and other deliverables are sent through:
- Cloud links
- Project management tools
- Shared drives
The exact delivery method depends on the type of project.
- Project Timelines
Before starting the project, we share:
- Estimated delivery time
- Milestone dates
- List of deliverables
- Revision timelines
Timelines may change if the project scope changes or if required inputs from the client are delayed.
- Client Responsibilities for Delivery
To deliver on time, we often need:
- Content
- Brand assets
- Approvals
- Login details
- Feedback on drafts
Any delay in these inputs may slow down the final delivery.
- Final Delivery
Once the project is complete:
- Files are shared in the agreed format
- Website/app credentials (if applicable) are handed over securely
- Final design files (PNG, JPG, PDF, source files—if included in the package) are delivered
- Reports for SEO or digital marketing campaigns are sent as scheduled
Final delivery is considered complete once the files have been shared and acknowledged.
- Post-Delivery Support
Most projects come with limited support after delivery, such as:
- Bug fixes
- Minor adjustments
- Basic guidance
Duration of support depends on the project agreement.
Any additional work outside the support period may be charged separately.
- Delays
Delivery may be delayed due to:
- Late approvals
- Client-side technical issues
- Third-party tool or hosting problems
- Scope changes
We will always inform you in advance if timelines need adjustment.
- No Shipping Charges
Since all deliveries are digital, there are:
- No shipping fees
- No courier charges
- No physical dispatch timelines
Everything happens online.
- Contact for Delivery Queries
If you have questions about project delivery, you can reach us at:
Phone: +1- 8156805338
Email: contact@ashwiinternational.com
Address: 10 Anson Road, #30-18, International Plaza, Singapore 079903